Honey Luxe Co. – Returns, Refunds & Cancellation Policy

At Honey Luxe Co., we take great pride in the quality, freshness, and presentation of our luxury hampers. Every hamper is hand-packed with care to ensure it arrives in perfect condition. We want every recipient to be delighted, and our team is committed to resolving any concerns promptly and professionally.

1. Order Cancellations

1.1 Cancellations With 48+ Hours’ Notice (Before Production Begins)

If you wish to cancel your order and provide at least 48 hours’ notice before your scheduled delivery date, and your hamper has not yet entered production or been dispatched, we can process a refund.

Please note:

Refunds will be returned to the original payment method.
Stripe does not return merchant processing fees, therefore the refundable amount will be the order total minus credit card processing fees.

1.2 Cancellations After Production Has Begun

If your hamper has already been assembled, packed, or allocated for shipping, but has not yet been dispatched, a cancellation may still be accommodated.

However, a 10% cancellation fee will apply to cover the costs associated with:

Fresh and perishable items already allocated
Labour involved in preparing your hamper
Packaging and presentation materials
Administrative and handling expenses

1.3 No Cancellations After Dispatch

Once your order has left our premises, we are unable to cancel, recall, or refund it under any circumstances.
This is due to the perishable nature of our products and strict food safety regulations.

2. Refund Processing Times (Credit Card Payments)

Approved refunds are processed promptly by our team; however:

Please advise that refunds take 5–10 business days to appear on your bank statement.
Credit Card refund does not return merchant processing fees, and these fees cannot be refunded to the customer.

3. Perishable & Fresh Products

Many of our hampers contain fresh fruit and perishable items.
For health and safety reasons—as well as compliance with Australian Consumer Law—we cannot accept returns or cancellations for change of mind on perishable hampers.

Please review your order carefully before completing your purchase.

4. Damaged, Spoiled, or Incorrect Items

If your hamper arrives damaged, spoiled, or not as described, please contact us within 48 hours of delivery with:

Your order number
Photographs of the item(s) and packaging
A brief description of the issue

Our team will assess the situation and, where appropriate, offer:

A replacement hamper
Store credit
A refund

We always aim to resolve issues quickly and fairly.

5. Returns for Non-Perishable Items

For non-perishable products (such as candles, bath salts, gourmet pantry items), returns may be accepted if:

The item is unopened, unused, and in its original packaging, and
The return request is made within 14 days of purchase

Return postage is the responsibility of the customer unless the item is faulty.

6. Order Errors (Packed Incorrectly)

If we have packed an incorrect item by mistake, we will:

Arrange a replacement at no cost, or
Provide a refund if the correct item is unavailable

Honey Luxe Co. will cover all associated costs for correcting pack errors.

7. Incorrect Addresses & Missed Deliveries

Refunds cannot be provided for:

Incorrect or incomplete delivery addresses supplied by the sender
Recipients not being available to receive the delivery
Delivery access issues beyond our control

Redelivery fees may apply if another delivery attempt is required.

Returns Policy