Honey Luxe Co. Returns & Refunds Policy

 

At Honey Luxe Co., we pride ourselves on the quality and presentation of our luxury hampers and products. Each hamper is carefully packed to ensure it arrives in perfect condition. We want you and your recipients to be delighted, and we will always work with you to resolve any issues.

 

Perishable & Fresh Products

As many of our hampers contain fresh fruit and perishable items, we are unable to accept returns for change of mind. This is in line with Australian Consumer Law and food safety regulations.

Please check your order carefully before confirming your purchase.

 

Damaged or Faulty Items

If your hamper or product arrives damaged, spoiled, or not as described, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the product and packaging

  • A description of the issue

We will review and, where appropriate, provide a replacement, store credit, or refund.

 

Non-Perishable Products

For non-perishable products (e.g. candles, bath salts, gourmet pantry items), returns may be accepted if the item is:

  • Unopened, unused, and in original packaging

  • Returned within 14 days of purchase
    Return postage costs are the responsibility of the customer unless the item is faulty.

 

Order Errors

If an incorrect item has been packed by mistake, we will:

  • Arrange replacement at no cost, or

  • Provide a refund if the correct item is unavailable

 

Refunds

Refunds (where approved) will be processed to your original payment method within 5–10 business days.